centurylink simple pay reviews

Worst company & customer service Ever!! I was on the phone 45 minute and talked to 3 people and was then hung up on. We are on a dead end secondary road with about 200 houses. I would have never done that, not in a million years, that's just one of their lies. When I moved again I would've signed up with them but not now. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. When I finally got a hold of someone that was willing and able to help me ( the 11th person), they let me know that they weren't able to send a tech out to install the service for another month. They never transferred my service and claimed the account was lost... CTL service told me that I needed a new modem. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. It shouldn't take over 11/2 hours. Nothing has been followed through to completion. Login to SimplePay Email Password Don't remember password?. Horrible customer service. Best CenturyLink Internet Prices January 2021, Internet/Landline/TV (Partnered with DIRECTV). The most expensive plan—Simple Internet 940—is cheaper than the same speed plan offered by both AT&T and Comcast. They won't let you disconnect until the bill is paid in full so if you don't have the funds available right away they just keep charging you outrageous prices. We finally found a company that could provide us with what we needed at a good comparble price. The internet service itself is average, nothing special. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. Next morning rolls around 8:00 comes and goes we call back at 9:00. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price. However, service is beyond bad-simply put-I have no Internet. It saves on the cost of having to pay for monthly rental fees. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. This is absolutely REPREHENSIBLE. I think they told me this is just so I'd stop bothering them. had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. I could never get customer service. This would not happen with free enterprise. Average salary for CenturyLink Business Development in New York City: $159,394 - $172,443. had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. They then assure us that the internet person is on there way. WORST company & customer service EVER!! Welcome to Centurylink! Waiting 45+ minutes to get assistance is completely unacceptable. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. Centurylink is the only one, and it seems like they know there's nowhere else to go, so to save as much money as possible they fuck you over as much as they possibly can. They offer VoIP services with the same convenience and advantages of a landline with the features and pricing of VoIP service, to give out the best of both worlds. Our partners cannot pay us to guarantee favorable reviews of their products or services. Reviews of CenturyLink service from real customers. Currently on hold for 1.5 hours. Problems at every turn, internet that delivers half of what you pay for and constant outages.....been this way for ........years. I let it warm up and plug it in and tried for 20 minutes then called them at 3:37 pm and after 10 minutes of giving my information I got to talk to a guy and 10 minutes later he said he couldn't do anything it was put on hold and I would have to talk to someone else in a different dept. It's like $100 extra. When their system crashes, you can bet on losing phone and internet service for one to three days. CenturyLink also offers mobile phone plans that are powered by Verizon. I called the customer service number 800-244-1111 to ask a simple question about my service. Call 1-855-727-9914 to order! I have been "on hold" after calling Centurylink for assistance for over 30 minutes. This was in May of 2019 & they have not stopped billing me or harassing me, to date. I continued on with spectrum. Always the same horrible experience. Smoke signals are more effective than this worthless company's service. they said they left messages (they lied) they said they texted me. Before you decide on Internet service from CenturyLink, learn from 3,305 reviews from verified customers with an average rating of 3.16/5 stars. I will be disconnecting service and switching to another company. Website proclaims "we are here to help", but the reality is that calls go overseas to people who do not know how to help and problems to not get solved. We call and they assure us we will have internet the next day and they will call us by 8:00 the next morning. Prepaid customers are billed automatically each month on a credit or debit card of choice, and service is auto-renewed until you choose to cancel. You’ll even get your own customizable CenturyLink home page. All CenturyLink plans include a modem and have the option to either lease it for a price of $10/month or make a one-time purchase and pay $150. There customer service is terrible. CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. 24-7-365. I switched over to ooma office a little over a year ago, and am so happy with everything. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. I spoke with 10 different people and nobody was able to help me until the 11th person I talked to was able to figure out what was going on. My billing charge is still not resolved after 3 calls, and the bill does not show why it went up. Although some providers offer a wider range of plan speeds and costs, CenturyLink offers a few solid plans at prices that won’t bludgeon your budget. The technicians are very rude along with the customer service people. 5:00 the next day rolls around and we call and they tell us well the person who was supposed to install came and said they were not able to come because no one let them in the house even though 3 people were in the house the whole day. The CC rep announced that my rural location was soon getting fiber optic service and sold me an equipment lease for the anticipated upgrade. I thought I would take the wait time to write this review. they kept messing up the installation! Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. Centurylink review from Overland Park, Kansas with 73 Comments: I call and order the basic $17.00 per month service and the line backer for my life alert system. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. sick and tired of them. CenturyLink modem purchase: $99.99 one-time fee I called seven times and got hung up on each time just to check on the service call. CenturyLink Internet service includes WiFi. CenturyLink has the worst customer service of any company that I've ever dealt with. Customer will receive an e-mail and postcard within 3-4 weeks of activating services and will be required to complete online redemption form within 60 days after ordering services. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. Have been disconnected twice already after holding 30 minutes. Discover CenturyLink residential home internet services. Having to talk to a representative who has no idea what they're doing. The Internet Basics computer also comes with a 30-day money-back satisfaction guarantee, 24/7 technical support, plus parental controls. CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers. Transferred me to Customer Care. They kept me on hold, transferred me many times and hung up on me when I tried to cancel service. I was a customer for over eight years. I implore you not to do any business with CenturyLink, their customer service is absurd. Customer Reviews - Plans and Prices. How can we provide this service for free? I would have never done that, not in a million years, that's just one of their lies. Every customer service line I call transfers me to a different customer service line, which ends up giving me another manager number (who then never responds). For a telecom company I'm astonished about how bad their customer service is, they're useless. Representatives are rude, uniformed and inaccurate compared to other companies with similar services Centurylink is the only provider in my area. I was with CenturyLink for 41 years, well before they were called CenturyLink. Like a traditional landline, CenturyLink’s phones still stay functional during a power outage. Find high-speed internet, local and long distance home phone services, TV, and special bundle offers. This company is terribly incompetent! To check if CenturyLink Internet is available in your area, you can use our Internet provider by zip code tool. So this is their way of working things out, by lying & deceitful actions. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create. Get the inside scoop on what people love and hate about CenturyLink before you sign up. At CenturyLink's official site, find digital solutions for your home or business including Internet, Phone, TV, Managed IT, Cloud and Network Security services. So much for regulation! Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. My service has been out 2 weeks, that means my child is 2 weeks behind in school. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? Everywhere I look they have terrible reviews! I am using the services and I am getting billed for them each month. I didn't sign anything agreeing to this I'm not sure how they get away with this. CenturyLink Prepaid internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required. I literally have no Internet. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. CenturyLink Internet prices start at $49/mo with speeds up to 100 Mbps. Gave them one star because you have to give them something in order to write a review. Almost a whole year of harassment from this company & still have gotten NO where! I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. I week later I got an email for $170 cancellation. Hours spent with customer service, and being transferred from one person to another. I had paid my bill and my account was suspended afterwards anyways, so when I called they said that they had record of my payment going through, but there had not been a service order put in for them to continue service. If you go to the Centurylink site, there are instructions on how to print a label to ship the modem back. But, Internet Basics offers free introductory computer education classes while Connect to Compete customers pay a small $1 fee per class. (meanwhile everyone is having to make due with mobile hotspots) The rest of the day every couple of hours we call because no one has shown up. Kept going back to the starting point as to what you are calling about. While waiting for my two year contract to be finished, I moved to an area with free Internet. CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. Centurylink Simple Pay. It rang one ring and then went to some faint background music. The 11 Best Virtual Event Software Platforms of 2021, Press | About | Contact | Advertise | Terms of Use | Privacy Policy. TWICE! When its worked, its been fine, and was the only option for a while. Centurylink Online. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. In a few words, what should everyone know about CenturyLink? Tech came out and boosted power. Terrible customer service regardless of time of day. So now here we are a whole day without internet with tons of lies and broken promises not knowing when will we get internet. Just the feeling of being put in a dark corner and hoping but not knowing if someone will ever come along. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. Malfunctions covered after the manufacturer's warranty. So they say they'll come on Monday of the week 5:00 on Monday rolls around, our old internet stops. Enjoy the best in entertainment and save on High Speed Internet, TV, and Home Phone Services. Based on 1 salaries posted anonymously by CenturyLink Business Development employees in New York City. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. They are now trying to say I, a senior citizen ordered self install for my home & business. I confirmed there would be no charge. Thank you! CenturyLink emerged as one of the most affordable. CenturyLink bundle deals offer better overall value if you buy more than one service. For a telecom company I'm astonished about how bad their customer service is, they're useless. Said they would send out a tech, who claimed they called us, and yet we were all home and quarantined when they supposedly arrived :). Our partners cannot pay us to guarantee favorable reviews of their products or services. Keeping in mind, centurylink gave me until the 24th of March 2020 to send boxes back (without the labels they claim to have sent) in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. See reviews below to learn more or submit your own review. Power surges covered from day one. How can anyone get a head if you won't let them. The cost is average as well. Simple Mobile Payment Online - Make A Payment Now $25 - $60 mobiletop-ups.com. Specifically, their phone solutions come with a clear connection, total reliability, and unlimited local calling at a low monthly price. I would NOT recommend this company. I continued on with Spectrum. Because of my location I was constantly experiencing long blackouts of all internet service. RUN AWAY. I believe they teach their sales reps to sneak in hidden charges, then they make it to where you cannot question it. Please refer to our Privacy Policy or Contact Us for more details. They just kept taking my money and promising me 100mg when I was getting 2 or 3 mg on a good day and 1 or none on a bad day. I called to have this mistake removed from my closed account 3 different times, where they said it would be removed, and to let it go through a few payment cycles. They will keep raising your rates. I called again and surprise there are no notes and nothing they could do. Yeah Google! Long Time Customer (but Apparently That Does Not Matter) from Midwest US. I pay … CenturyLink quick bill payment provides a safe, secure online alternative to mailing in your bill payment each month. When we are confirming the plan we ask and are assured multiple times that the old internet won't turn off until the new internet is up and working. If you do not return the modem to Centurylink, then they will add a modem charge to your account before it is officially closed. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Where they do exceptionally poor is in customer service. Get Receipt in the Text Message and E-Mail. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. They will keep giving you repair deadlines and blow through them for days. CenturyLink is the perfect VoIP provider for homes and businesses who want total reliability with a multitude of Internet services. Every time it is the same old line. Enter your username and password to access your CenturyLink account. CenturyLink Internet Review and Prices U.S. News 360 Reviews takes an unbiased approach to our recommendations. Yes. If the power goes out while your cell phone is almost out of battery life, you can rest assured knowing that CenturyLink will still let you make the important phone calls that you need to make. This is a company who refuses to accept accountability and responsibility. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. Therefore the service was never hooked up. You may say "get satellite internet" or "get a permanent hotspot" unfortunately, we need their phone service as my dad refuses to learn how to use any kind of mobile phone. See what people are saying about their experience with CenturyLink. How can someone collect on something they Never provided & better yet threaten an excellent credit record for something that Never took place?? Your review has been submitted. Centurylink customer service is horrible. If you’re not sure yet, a lease is the better choice here. Make calls on the go without fearing lost calls or choppy connections. THE WORST I have had century link for 20 yrs. Called customer service number several times only to get the automated circular run around. Que system that does not recognize voice prompts. They are one of the worst phone/internet providers. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. Virtual events are very much like many other kinds of meetings; only they take place over the internet. So this is their way of working things out, by lying & deceitful actions. Website doesn't recognize account number or last name. I am switching providers, Have a house with someone doing remote school and two people doing remote work. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. Average salaries for CenturyLink Business Service Technician: $31 - $34. When I called they said they put a note on my account and then I could call on my original two years was up and they would be no cancellation charge. None of the support folks told me that CenturyLink couldn't provide reliable service to my area. @CenturyLink your service is terrible. Instant Refill. She lied. My service was supposed to be set up on July 11th and I was even given a confirmation number and modem. Our partners compensate us. I was sent a broken modem. The absolute worst experience I have ever had with a company. Century link is the worst internet ever. MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. Centurylink - Century Link SUCKS!!! Ads related to: Centurylink My Simple Pay Results from Microsoft . With CenturyLink, you’ll pay $9.99 a month to rent one of its modems—or you can pay a one-time fee of $99.99 to purchase your modem outright. Their phone services boast clear and reliable connections with no dropped calls. Come to find out my service was not connected the day they said I was to receive service, and whenever I called for help, no one was able to pull up my account. Shop CenturyLink Plans in your area. Customer service usually makes things worse. CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. Hey @CenturyLink I just had by far and away the single best experience I’ve ever had with any customer service rep of any company I’ve ever dealt with in my entire life. Only once was I given the option to talk to a rep by pressing 2. Jan 01, 2021 @ Pissed Consumer I had to change my address for billing purposes which I later found out restarted my two year contract. No-one knew the answer to my question and one representative told me there were no services connected to my account.That's nuts! Worst experience with any company for years. I have been on hold now for over 4 hours. Tried calling got hung up on 5 times. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. I called when my original contract was up and canceled. Average salaries for CenturyLink Portal Support: $19 - $20. If you're not registered for My CenturyLink, sign up now. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their representative's part, they charged me for another month of service that I didn't even use. I've been unable to get a response from my VOIP services relationship manager for 2.5 months, from his manager for 2 months, and from another supervisor for 2.5 months. EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more. The customer service staff will only day they are sorry you are having problems without any reliable information on the problem. So If you want a lot of stress in your life call them. You can opt to rent your modem instead for $15 per month if you want to pay less upfront. When I changed my address my two year contract started over . COVERAGE: Plan starts on the date of purchase. Turns out, there never was any upgrade planned for my area. I would feel guilty recommending this service even to my worst enemy. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. They don't care. Centurylink is your fast, reliable internet. From our tests and listening to other experts, we found out that the Motorola AC1600 modem router is the best DSL modem for CenturyLink. They told me it would be set up on the 23rd but it wasn't they said they had to talk to me and read me some stuff that I had to agree on and they couldn't' t get a hold of me so they put a hold on it.

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