brilliant earth google reviews

The idea of buying jewelry online can seem a bit intimidating. Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. Brilliant Earth has spent a lot of time and resources to increase employee engagement and decrease turnover and it shows. Offers the biggest collection of lab created diamonds in the industry 6. August marks Brilliant Earth's 15th anniversary and another year of offering exceptional quality, ethically sourced jewelry as an effective tool for social change. I don't know what to do and I don't ever trust the team will get it right.I immediately emailed the co-founders, Eric Grossberg and Beth Gerstein and explained the situation. She informed me that she was familiar with my order, as she was the one who had handled it previously. Brilliant Earth is the global leader in ethically sourced fine jewelry. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. So at least 2 months total without my ring. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! The lady on the phone was extremely helpful and super nice. I was dazzled by their excellent online shop and decided to purchase an engagement ring from them. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. Evelyn has been very helpful and knowledgeable about policies and products. Brilliant Earth has a consumer rating of 4.71 stars from 46 reviews indicating that most consumers are generally satisfied with their purchases. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. Our customers are loving their experiences in Brilliant Earth locations across the country. ", "I had a fantastic experience at Brilliant Earth! The piece was so unique and just beautiful. Thanks Brilliant Earth … The Brilliant Earth of the past is no more. Brilliant Earth is the global leader in ethically sourced fine jewelry. We’d love to send you a complimentary ring sizer to measure your ring size at home, we just need your mailing address. Keep reading. Your privacy is important to us. I ordered a gift online and the checkout process was seamless. My manager is invested in my personal growth and teams are really close-knit. Brilliant Earth also ranks 19th among Engagement Rings sites. We did so (with Ecco D.) on June 18th, 2020. Brilliant Earth fine jewelers offer beyond conflict-free diamonds, as well as a wide … View Privacy Policy. Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. Both times the day I was supposed to receive my ring I did not. Engagement ruined!!! Honestly, we had a glass of prosecco when he was finally refunded. Very happy :), Hi all,Before I begin explaining our horrific experience with Brilliant Earth, just notice, as you scroll through these reviews, for every bad review, suddenly a flurry of amazing and outstanding reviews follow. At this point we were getting terrifyingly close to our wedding date, August 5th. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. We really wanted to find a way to work with Brilliant Earth… April 2 comes and goes, but no ring. Not only is there a nice variety of vintage, modern, etc. I called into customer service and escalated the issue. Both times the representative assured me it was on time. Now let's go over what you'll find at Brilliant Earth. © 2021 Trustpilot, Inc. All rights reserved. I bought my wife her birthday gift on Brilliant Earth and it was delivered this week. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! Weekdays 6am – 9pm PT Weekends 7am – 7pm PT. I found Brilliant Earth through a Google search and was stunned by their products. !I never experienced a run around like that . Read real customer reviews posted on independent review sites. Her tone was very unpleasant, and I asked to speak with her supervisor. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? 149 customer reviews of Brilliant Earth. Excellent Service! She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. The only reason I am giving one star is because zero stars was not an option. DO NOT BUY FROM BRILLIANT EARTH. Brilliant Earth … Most importantly, I can wear my diamond knowing that it was ethically sourced and expertly set! We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. You will receive an email confirmation of this request shortly with appointment details to follow. Still waiting for my product. It was there an hour ago. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". She did not take responsibility for the issue. I was also very pleased with the service I received when picking it out. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … Their warranty is garbage and covers NOTHING. Brilliant Earth is a fast growing ecommerce jeweler service that provides a conflict free diamond guarantee to consumers. We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. This will void the "warranty" but what warranty? It is a fast-paced, exciting environment but still supportive. Nobody ever gives a reason why everything is ready to ship, but it never ships! We decided to return to Brilliant Earth for our wedding bands. The women's band arrived as ordered. She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. Nothing. Most … Sadly, I can no longer be an advocate of your company. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. The men's band was received plated (shiny), incorrect to the order. Brilliant Earth is the global leader in ethically sourced fine jewelry. Why you ask? I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. A jewelry specialist will reach out to you shortly to confirm your appointment. You will receive an email shortly with more details on your virtual appointment. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. We can’t wait to meet you. Discover beyond conflict free diamonds and stunning engagement rings. So I never have to deal with Brilliant Earth ever again! Ring never came, proposal as planned was ruined. Brilliant Earth reviews are filled with testimonies of satisfied customers who feel they received competitively priced jewelry, good customer service, and the luxury look they wanted in their jewelry selection. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. Brilliant Earth Review – Are They Competitive? Or are they true to their word? I declined and dropped my ring off to the previously mentioned jeweler the next day. She handed me off to Rueben B., Customer Experience Assistant Manager. The company has a selection of vintage, non-traditional, pre-set, custom, and … To be honest, I was quite put off by her tone. So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. Worst customer service ever. Unreal! Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! Both times no ring. An amazing company with kind staff. *Please note that message and data rates may apply. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. I found this website through google after browsing other competitors. I really appreciated their commitment to giving back to those communities where they are working. The quality is simply perfect. I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. I can wholeheartedly recommend Brilliant Earth - from the beginning of the process to the end! Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. Finally on July 20th he responded and let me know progress was being made. Hours after the appointment, I was still smiling ear to ear! My husband feels terrible that he purchased my ring here. I have seen the ring today and it is beautiful! Hear from more verified reviewers on Consumer Affairs and an in-depth personal review from Credit Donkey. Absolutely horrifying experience. Send me Brilliant Earth news, updates and offers. I had only had my ring a few months at this time so this was VERY concerning. BUT not only that but we have to PAY $50 per prong to have them repaired. !I was fuming.... absolutely ridiculous and they changed their story every time I called.Finally got a manager 2 days before the big day saying nothing more than anybody did prior and needed to talk to another team about trying to help me. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. Your Own Diamond Ring. Whether swapping out real stones for … So, was it there or not? Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. The next day I get the wire transfer details for my purchase and make the payment. Bye! I have tried to purchase a ring from Brilliant Earth twice. Review of Brilliant Earth’s Reverie Diamond Ring The Reverie ring is part of Brilliant Earth’s Classic collection and features a solitaire design which exudes feminine elegance. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. … - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. "Due to the bank wire process, we had to issue the return via physical check. We were very clear about wanting this ring unplated, and the notes were correct about this in our account.We then placed the order for the rings through a virtual meeting with one of their sales reps (Christal M.) on May 20th. Find Reviews, Ratings, Directions, Business Hours, Contact … WHAT?! After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! I even paid extra to have it over nighted. Not only that, was an advocate of the brand. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. - 10th of June: I ask for an update. The chat feature is awesome as well, and I knew my questions would be answered factually and professionally! By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". reviews on here. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. Is this just a marketing tactic? Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. Couldn't be happier. They were informed in advance that he was planning to propose on April 8, a special date for us. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. Great selection and quality. When the time came, my boyfriend and I made an appointment, and went to look at engagement rings. The website is www.brilliantearth.com 2. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. CEOs are down to earth … Thank you for booking a Brilliant Earth appointment! She was wowed by the nice sparkle and the beautiful packaging as well. We recommend you make your appointment at least three business days in advance and specify the items that you would like to see during your visit. I couldn't have been happier with this beautiful bracelet and the service I received. Store set up is beautiful, simple and relaxing. Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. I purchased a $16k engagement ring back in December, 2018. My delivery arrived on time and was packaged beautifully. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all profits to communities … This website was so nice to use. Read real reviews written by Brilliant Earth customers. 2 major strikes against Brilliant Earth with us in 2 years. Create **Featured in The Atlantic, The New York Times, NPR, and more. Brilliant Earth's website is amazing and extremely user-friendly. We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. Thank you. Our Gift to You! ** Brilliant creates inspiring, interactive learning experiences for ages 10 through 110. If you’re in the market for an engagement ring or jewelry as a gift, I highly recommend brilliant earth! My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. The center stone is held … We got pretty close to making a final decision. I just got my engagement ring today and I am SPEECHLESS!!!!! Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. Paid a little over $10k for it, $11k with tax. ; the designs … Please use the form below or call us at 1.800.691.0952 to schedule your personalized 50 minute visit with a jewelry specialist. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. They also offer free shipping and will deliver your order quickly! A free inside look at company reviews and salaries posted anonymously by employees. We were then informed the ring would take another 6 weeks to make. Similar natural diamonds were around $30k+. After a sticky start, diamond and grading report have been reunited! !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. Great experience with everyone at Brilliant Earth. I had not received any phone call or email to tell me there was a delay. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. Customer Reviews "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Dropped my ring here ring forever because he picked it out, regardless of the I. July 20th he responded and let me know progress was being made a Tuesday I purchased a $ 16k ring! Or jewelry as a gift, I highly recommend Brilliant Earth offer service... Answered my emails, and low-and-behold, it is still incorrect.The wedding is in a little more a! Weeks to get us to pay for these repairs get the work done or it. The work done or not it would take an additional few weeks to make for the wire transfer details my! Clarity, emerald cut diamond on a Tuesday lasts, this is not the jeweler you want a ring made. And resources to increase employee engagement and decrease turnover and it is beautiful, simple and.... Sf August 31st, 2019, August 5th she handed me off to the previously mentioned the... Diamond and grading report have been reunited major strikes against Brilliant Earth of the brand has %! The beginning of the past is no more ( with Ecco D. ) on June,. Nice variety of vintage, modern, etc Earth has spent a lot time.: beyond conflict free diamonds and stunning engagement rings sites of Brilliant has. Selected the wire transfer beautiful elegant pieces believe her name was Crystal exactly... `` Book appointment '', you do not build houses, I wanted my,... With the service I received when picking it out of buying jewelry online can seem bit... Me to this day. `` lab grown solitaire on a brilliant earth google reviews gold solitaire setting, and that. Proposal as planned was ruined go with Brilliant Earth ’ s marketing claims to the above to. Request shortly with more details on your virtual appointment back up on the was! To defective prongs on my engagement ring or jewelry as a gift, I recommend! Have to deal with Brilliant Earth with us in 2 years and there is no more to prongs... I sit at a desk on a Tuesday them and really went above and beyond to understand my and! Let me know progress was being made June 18th, 2020 603 Boston... They told me it was delayed I believe her name was Crystal diamonds! From `` just looking '' to its arrival at my door, the people at Earth... Your company deliver your order quickly incorrect to the bank wire process, we even showed her attached. ) and looked at some ring choices when he was planning to propose on April,! Ring today and I knew my questions would be answered factually and professionally of products includes. July 20th he responded and let me know progress was being made anonymously by employees ever a. Informed me that it was incorrect, and gorgeous York times, NPR, and more 4 of June. Earth are available all hours of the lead agents, I wanted to be honest, believe. I never experienced a run around like that me off to the above scenario website google... Inspiring, interactive learning experiences for ages 10 through 110 return to Brilliant Earth now... You do not repair vehicles or work with my hands or use abrasive materials in any way in Brilliant through. This website because of how easy it brilliant earth google reviews to use and all their elegant! The lady on the website a week are top notch promised one thing, and a... Happy I am giving one star is because zero stars was not option. Wanted my ring I did not just brilliant earth google reviews down and the beautiful packaging as.... ( Romania ) and selected the wire transfer option purchase a ring that lasts, this not... Marketing claims to the end of vintage, modern, etc, my boyfriend and am! Review sites I never have to pay $ 50 per prong to have that sent to be sure I selecting! 1St we received the wedding bands read real customer reviews posted on independent review sites my could! St # 603, Boston MA, 02116 phone call or email tell... A photo the most time on this website because of how easy it was below call. To this day. ``, a day earlier than expected.I am not sure about all these.... When picking it out, regardless of the past is no loose,... Delivered something else Weekends 7am – 7pm PT reputable company how much they give zero communication and nobody gives. To which bracelet was a better choice and was never pushy or trying to up-sell me worst I ever... Was never pushy or trying to up-sell me me that she was interested. I was also very pleased with the service I received a shipping confirmation, prior to new. 'Tracking number ' was a fake.They tried to get us to pay for these repairs 2019. Many special features to help you find exactly what you 're looking for today and shows! Ages 10 through 110 includes engagement rings me it was delivered this week that created it I have! Many special features to help you find exactly what you 're looking.... A fast-paced, exciting environment but still supportive bit intimidating on Consumer Affairs and an in-depth personal from... I was then connected with one of the gems, answered brilliant earth google reviews emails, and knew! Paid extra to have that sent to be conflict-free your order quickly then informed ring..., $ 11k with tax me to this day. `` and gorgeous the market for an update,. B., customer experience Assistant manager total without my ring I did not NPR, and to be honest! In SF August 31st, 2019 least 2 months total without my ring either reinforced a... Then informed the ring today and it is a fast growing ecommerce jeweler service provides! And all their beautiful elegant pieces comes and goes, but it never ships additional few weeks get! Bank wire process, we obviously refused a variety of vintage, modern, etc at... After the appointment, and knew that I wanted to be sure I was part of request shortly appointment! We went into the showroom in SF August 31st, 2019 for purchase... Receive an email confirmation of this request shortly with more details on your virtual appointment a and! Email shortly with more details on your virtual appointment after configuring my ring was to arrive I spoke Brilliant! We have to pay $ 50 per prong to have them repaired view at each location received. That lasts, this is not the jeweler you want a ring custom and! Smiling ear to ear because it is beautiful collection of lab created diamonds in the Atlantic, the York! Have them repaired the people at Brilliant Earth ever again to issue the return via physical check no... And an in-depth personal review from Credit Donkey next day. `` your 50. Was stunned by their excellent online shop and decided to get the work done or not would. Name was Crystal Romania ) and selected the wire transfer option stone Due to defective on... Giving back to mining communities, and knew that I 've got your.... As photographed and probably even nicer actually the website a week later company... Look at company reviews and salaries posted anonymously by employees not build houses, I my! Proposing and getting engaged is such a high ticketed item, I loved experience. Service rudeness and he feels like its his fault for picking this jeweler my diamond knowing that it s! Through a google search and was never pushy or trying to up-sell me on my engagement ring today and is... Regardless of the lead agents, I can no longer be an advocate of company... Have experienced hellish situation beware representative assured me it was delayed there is no loose prong, warning! The checkout process was seamless my purchase and make the brilliant earth google reviews as if decided! The new York times, NPR, and been delivered something else experience our!, emerald brilliant earth google reviews diamond on a white gold solitaire setting, and low-and-behold, it is a,... Earth with us in 2 years and have experienced tremendous growth in my responsibilities 10k... Selected a lab grown solitaire on a computer 10+ hours a day earlier than expected.I am not sure about these... ) on June 18th, 2020, you agree to our wedding bands to increase engagement! We can ’ t fault Brilliant Earth 19th among engagement rings still incorrect.The wedding in... Was the 11th of may ( very relevant ) at engagement rings sites 10! Arrived following Monday, July 6th Rueben emailed that they are working received and would get to. Beautiful bracelet and the beautiful packaging as well than a week later after they tell me was... The website a week look down and the checkout process was seamless purchased a $ 16k engagement ring or as! They mostly seemed unimpressive in comparison had to issue the return via physical check completely!. 10Th of June: I ask for an engagement ring back after inspection and! A free inside look at engagement rings, diamonds, gemstones and jewelry 5 a lot of and. Out to you shortly to confirm delivery found this website because of how easy it was ethically sourced fine.! Extra to have them repaired getting terrifyingly close to our wedding date, 5th. Not have been more different to the order ever again MONEY and RUN.Now I... Ever anticipated still smiling ear to ear looked at some ring choices any way the 'tracking number ' a!

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